Kundeoplevelse i Southwest Airline

If Valerie doesn't make you smile, no one will. She is proof that no matter what job you have, it's up to you to make it fun.

The Monkeys and the Bananas Story is a Metaphor of how activities and process happen in an organization. Such organizations still follow certain procedures and systems which may be obsolete in today's time. Many a times we are not ready to adapt to change. It appears funny, but this is how limiting beliefs are formed in life..! Its a classical example of how belief systems are formed. This simple video demonstrates through a simple experiment with monkeys, how people tend to resist change, even when it is for the best.

The Moral of the Story is you must challenge our limiting beliefs and change for better

Leadership Theories Overview, Leadership Development, Management Development, Leadership Styles, Coaching, Mentoring
This 5-minute video gives a brief overview of 10 theories of leadership, explaining their main differences:
1. The Great Man Theory (Great Leaders are Born, not Made)
2. The Trait Theory of Leadership (Ideal Characteristics for Leaders)
3. The Skills Theory of Leadership (Ideal Technical, Personal and Conceptual Skills for Managers and Leaders)
4. The Style Theories of Leadership (e.g. Leadership Continuum, Managerial Grid)
5. The Situational Leadership Theory (There is no one-size-fits-all-model, the leader must adapt)
6. The Contingency Theory (There is no one-size-fits-all-model, choose an appropriate leader)
7. Transactional Leadership Theory (People follow leaders based on 'transactions' - a mix of rewards, incentives and punishments. A quid pro quo approach)
8. Transformational Leadership Theory (Leaders are gaining the commitment of their employees by inspiring, encouraging and caring for their followers)
9. Leader-Member Exchange Theory (similar to transactional theory, but stresses the presence of an ingroup and outgroup).
10. Servant Leadership Theory (The leader starts by idenfying the needs of the followers and views his own role as merely serving the followers).
By Professor Michael Zigarelli.

Humor in the Workplace, Employee Motivation: I Love My Job! Choose Your Attitude at Work!